• Send us an email at kesargrocery16@gmail.com or call on 201-893-8300 for any queries/ issues/concerns regarding order problems, status, and delivery. Customers can also complain through the report order section on the website home page.
• Please provide the following information in your email: customer name, order number, product name, and issue description.
• Customers would be contacted through phone or email to address/resolve the issue. Please allow for a period of 5 to 6 hours for us to check and do the needful.

Replacement/Returns: We accept returns/replacements for all the items but depending on the category, products have different policies/requirements associated with them as shown below

• Items should be unopened/unused and in the original packaging to be returned.
• To return/replace a non-perishable item, you must contact us within 2 days of receiving your order. Failure to report issues within 2 days of receiving the order will be at the loss of the customer.
• In the event you are dissatisfied with your purchase of a perishable item (vegetables, fruits, Deli, dairy, frozen foods, etc.) is spoilt/wrong, you must contact us within 24 hours of receiving your order. Due to the perishable nature of the products, we strictly do not accept returns beyond the timeline.
• Items cannot be returned unless the item is damaged/broken/spoiled/wrong/replacement is unsatisfactory.
• A picture of a damaged/spoilt/leaking item is mandatory in all category items.

• Once the returned item is received at our warehouse, it takes 1-2 business days for the refund to be processed and 2-3 business days for the refund amount to show up in your account.
• You'll receive a refund in the form of your original payment.

Once an order has been placed and invoice has been successfully generated, removing any item is possible.

Customer can request any addition to order on kesargrocery16@gmail.com in reference to the order number. Kesar Grocery will try to add the requested product if it's available in stock and additional payment will be charged to the original payment method.

If customer wants to remove items from order in emergency cases, sometimes order total might go below the minimum limit, which causes order cancellation and 3% of the order's total will be charged as a cancellation fee.

• Cancellation requests must be communicated by sending us an email at kesargrocery16@gmail.com or call on 201-893-8300
• Cancellations of order must be communicated to us within 6 hours of order placement. Order cancellations made within the timeline will receive a 100% refund.
• You may cancel your order up to 24 hours prior to the scheduled delivery date. If outside of this timeline, we cannot guarantee the cancellation, and the cancellation fee will be charged accordingly.
• If cancellation is requested after the order has been packed, 6% of the order's amount will be charged as a cancellation fee. If the order is not packed, then 3% of the order's amount will be charged as a cancellation fee
• If customer wants to remove items from order in emergency cases, sometimes order total might go below the minimum limit, which causes order cancellation and 3% of the order's total will be charged as a cancellation fee.

• Reschedule requests must be communicated by sending us email at kesargrocery16@gmail.com or call on 201-893-8300
• You may reschedule your order up to 24hours prior to scheduled delivery date. If outside of this timeline, we cannot guarantee the change in delivery date and time.

• We guarantee delivery only to the provided address confirmed on the order invoice. Any change in the order's address must be communicated to us 24hours prior to scheduled delivery date by sending us email at kesargrocery16@gmail.com or call on 201-893-8300
• Shipping charges will be applied in case newly assigned shipping address falls into zip codes where shipping fees are applied.
• Order minimum need to meet in order to

Most packages arrive on time. On very rare occasions, the email notification may show as "delivered" but it looks like your package has not arrived.

Our delivery is between 5pm to 11pm. For some locations, delivery is scheduled between 2pm to 11pm depending on the zip code. Hence orders are delivered until 11pm.

It is not possible to provide specific or exact time window of delivery as it depends on route and traffic to particular location. Once your order has been delivered, a delivery notification will be sent from info@kesargrocery.com to customer's registered email.

If your email shows that your package was delivered, but you can't find it:

• Verify the shipping address on the order's invoice.
• Look for a notice of attempted delivery.
• Look around the delivery location for your package.
• See if someone else accepted the delivery, unless you have health or safety concerns about doing so
• Drop us an email to kesargrocery16@gmail.com or call on 201-893-8300 incase misplaced or missing orders or any other issue in the delivery.

• Express Delivery: Delivered within 2 hours of order placement.
• Standard Delivery: Delivered between 6 PM and 11 PM, based on your area’s delivery route.