FAQ

FAQ

Q.  How do I know if you ship to my location?

A. Please refer our Delivery Info tab to verify if we deliver in your city/town/zip code.

Q. How do I know what day you will ship the order ?

A. Please refer our Delivery Info tab to verify delivery days in your city/town/ zip code. Please note that any order placed on or before 3 pm will be delivered on same day and any order received after 3 pm will be delivered on next scheduled day.

Q. How do I know when the shipment will arrive?

A. Our delivery timings are 4pm to 11pm every day. On scheduled day driver may come any time between this time window.

Q. Do I need to stay home to receive shipment?

A. Yes, we expected you to receive the order. If it’s not possible please leave us a note to drop the parcel at your doorstep. You can add comment while placing order.

Q. Is it possible to drop the parcel at security desk in case I am not available to pick?

A. Yes, please leave us the note and will hand over the parcel at security desk. We assume that you understand the risk for frozen and or dairy product contamination if kept at room temperature.

Q. What if I need to rush out and unable to receive the shipment?

A. Please inform us before 3.30pm (before we dispatch) and will deliver the order on next scheduled delivery day without any extra charges.

Q. What if I need to rush out and unable to receive the shipment or inform you?

A. We will reship the order with Extra Delivery Charges on next scheduled delivery day.

Q. What should I do if I am getting error on checkout that says ‘AVS mismatch’?

A. Please verify that your address is matching to address on your credit card.

Q. My shipping and billing address are different. I am unable to place order with ‘AVS mismatch’ error.

A. We are unable to accommodate different billing and shipping address for now. Place order with your billing address and call us to inform us your shipping address. We will have functionality to place order with different billing and shipping address soon. We are sorry for any inconvenience it may cause.